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Support

DeskVault Support

Need help with DeskVault on Mac? Contact support with the file type involved, what you were doing, and your macOS details so we can investigate efficiently.

FAQ

DeskVault Support

What information should users send for playback or import issues?

Mac model, macOS version, DeskVault app version, file type involved, and whether the issue happens during import, playback, image preview, or export.

How should password or recovery-key requests be handled?

Support should never ask users to send passwords or live recovery keys. Product messaging should stay clear that recovery planning belongs to the user.