DeskVault
Privacy Policy.

01 / Scope

What this policy covers

This policy covers the DeskVault macOS app, its optional iCloud backup feature, the DeskVault pages on this website, and information you send to Zeran Labs for support. “Collect” below means information transmitted to and retained by Zeran Labs or a service provider acting for us. Files that the app processes locally, without sending them to Zeran Labs, are described separately so the boundary stays clear.

02 / Local data

Information processed on your Mac

To provide the features you request, DeskVault processes files you import, protected filename and file metadata, Vault indexes, thumbnails or playback state needed for supported viewers, per-file backup eligibility, and preferences such as locking and playback behavior.

DeskVault stores security-related material using macOS protections, including Keychain where appropriate. Touch ID authentication is performed by macOS through Apple’s Local Authentication framework. DeskVault learns whether authentication succeeded; it does not receive or store your fingerprint data.

Zeran Labs does not receive your Vault contents, filenames, app password, Vault Encryption Key, clipboard contents, or local usage history merely because you use the app.

03 / Optional iCloud

Encrypted backup is your choice

If you enable iCloud Backup for a Vault and mark files as eligible, DeskVault sends encrypted backup material to Apple’s iCloud infrastructure associated with the Apple Account signed in on your Mac. Files not made eligible remain local. DeskVault uses iCloud for recovery of missing encrypted files, not as a promise of continuous two-way sync.

Zeran Labs does not operate a separate cloud account for this feature and does not use the backup for advertising, analytics, profiling, or model training. Apple processes iCloud data under its own terms and privacy commitments. Availability, regional handling, and account security also depend on Apple and your iCloud configuration.

04 / Transfers and exports

User-directed movement

When you start LAN Import, files move between devices on the local network without being routed through a Zeran Labs upload service. When you export a readable file or a DVault package, the copy leaves the original Vault workflow and is controlled by its destination, the apps that open it, and any backup or sharing service you choose.

05 / Website and support

Information you choose to send us

This website does not use analytics, advertising pixels, cookies, remote fonts, or account sign-in. If you email support, we receive your email address, message, and any app version, macOS version, screenshots, logs, or other material you voluntarily include. We use that information to answer your request, investigate reliability or security issues, prevent abuse, and meet legal obligations.

Do not send your app password, Vault Encryption Key, live Vault files, or unredacted sensitive screenshots. Zeran Labs does not need those secrets to provide ordinary support.

06 / Sharing

No sale, advertising, or tracking

Zeran Labs does not sell DeskVault user data and does not use it for targeted advertising or cross-app tracking. We may use service providers solely to operate email, hosting, security, or legal processes. They may process only the information necessary for that work and are required to protect it consistently with this policy and applicable law.

We may disclose information when required by law, to protect users or the public, or to establish and defend legal claims. Because Vault contents are not sent to Zeran Labs through normal app use, we generally do not possess those contents to disclose.

07 / Retention and deletion

Each copy has its own deletion path

• Local Vault data: remains in the Vault location you selected until you delete items in DeskVault or remove the relevant local files. Removing the app may not remove an external Vault or exported copies.
• iCloud backup: remains in your iCloud storage until you use DeskVault’s Delete iCloud Backup control or otherwise remove it through the applicable Apple service.
• Exports and local transfers: remain wherever you placed or sent them until you delete them there.
• Support correspondence: is kept only as long as reasonably needed to resolve the request, maintain security and support records, or satisfy legal obligations. You may request deletion, subject to records we must retain.

08 / Your choices

Control without a hidden dashboard

You can keep files local-only, enable or disable iCloud Backup, change per-file backup eligibility, delete the iCloud backup, delete Vault items, and control intentional exports. Because Zeran Labs does not hold a DeskVault user account, privacy requests generally concern support correspondence rather than the files on your Mac or in your iCloud account.

09 / Contact and updates

Questions or deletion requests

Email support@zeranlabs.com with the subject “DeskVault privacy request.” Please write from the address involved so we can locate the relevant correspondence without asking for extra personal information.

We may update this policy when DeskVault, our service providers, or legal requirements change. Material changes will appear here with a new effective date. The current published version supersedes earlier website versions.