Typical response time is within two business days. Complex investigations may take longer, but the first reply will confirm what information is useful and what should remain private.
Contact Zeran Labs
Reach the people
behind DeskVault.
One public address handles DeskVault support, privacy questions, security reports, and product inquiries.
Something is not working
Include DeskVault and macOS versions, exact steps, expected behavior, and the error shown.
Email support →A data or policy request
Use the subject “DeskVault privacy request” and write from the email address involved.
Email privacy support →A potential vulnerability
Describe the affected version and reproduction at a high level. Do not include live credentials or private Vault data.
Report securely →Before you send
Useful context. No secrets.
Zeran Labs will never need your app password, Vault Encryption Key, Apple Account password, or unredacted private files for an ordinary support request. If diagnostic material is necessary, support will explain the narrowest safe way to provide it.
Privacy choices
For details about local files, iCloud backup, support correspondence, retention, and deletion, read the DeskVault Privacy Policy.
A clear path back
Good support begins with a reachable developer.
Email Zeran Labs or review the DeskVault support guide first.