Support
Amitia Support
Need help with Amitia on iPhone? Contact support with a short description of the issue, your device details, and the product area involved so we can diagnose it quickly without asking for unnecessary relationship data.
- Platform: iPhone
- Expected response time: within 2 business days
- Contact: support@zeranlabs.com
- Best issue categories to mention: contact import, reminders, milestones, insights, export/restore, or iCloud sync
FAQ
Amitia Support
What should users include in a support request?
Include device model, iOS version, Amitia app version, a short description of the issue, and whether it involves contact import, reminders, milestones, insights, export, restore, or iCloud sync.
Can users export, restore, or reset their data?
Amitia is designed to keep export, restore preview, and deletion controls understandable and easy to find. If you need help with one of these actions, include the app version, the exact screen you were on, and what you expected to happen.
How should privacy-sensitive issues be handled?
Share only the minimum information needed to diagnose the problem. Avoid sending private relationship notes, raw contact exports, or full screenshots of sensitive contacts unless support specifically confirms they are required.
What should users say about iCloud Sync issues?
Mention whether iCloud Sync was on or off, what you expected to sync, and whether the issue affected local data, sync status, export, or restore preview.